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The FY '08 budget request for VA called for
nearly $3 billion in mental health services to
continue improvements in access for veterans
with mental health problems. Of course,
much of this budget request funds mental
health specialty care programs. However,
there is growing awareness that a key aspect
of access to mental health treatment involves
the bridge between primary care and
mental health specialty programs. In July
2007, then Secretary of Veterans Affairs Jim
Nicholson, while announcing plans to bring
VA mental health and primary care programs
closer together, said, "Given the reluctance
of some veterans to talk about emotional
problems, increasing our mental health
presence in primary care settings will give
veterans a familiar venue in which to receive
care--without actually going to an identified
mental health clinic."
Historically, the bridge between primary and
mental health care has not been easy to
build. Barriers exist at the patient, provider,
and system levels. Many veterans are concerned
about being stigmatized if they
reveal mental health concerns. Many primary
care providers report that they are uncomfortable
assessing and discussing mental
health concerns. Early attempts to educate
primary care providers to treat mental
health issues themselves and to screen and
refer patients with more complicated conditions
to mental health specialty clinics
proved unsuccessful. At the system level,
although VHA is more integrated than
many other managed care systems, traditional
acute care models do not foster crosscare
line cooperation. More than physical
co-location is required.
For some years, researchers within and outside
the VA have been working to build an
evidence base for bringing mental health
and primary care closer together to improve
access and continuity. Ed Wagner's Chronic
Illness Care Model helped researchers
understand what changes in the system and
processes of care are necessary to improve
care of chronic conditions, including depression,
unipolar and bipolar disorders,
and schizophrenia. Key components of
improving care are clinician education and
decision support, patient education and selfmanagement
support, active collaboration
between primary care and mental health
specialists, and care management. Current
implementation research by VA investigators
Rubenstein in depression (TIDES),
Bauer in bipolar disorder (CCM), and
Young in schizophrenia (EQUIP) illustrate
application of these care components.
TIDES uses a partnership among researchers,
clinicians, and administrators to foster a
stepped-care model of depression care that
builds on the depression screening currently
practiced at high levels in VA primary care
clinics. The key care system change is the
introduction of Nurse Depression Care
Managers (DCMs) bridging primary care
and mental health specialty care. DCMs are
trained to assess depression and comorbid
conditions and suggest treatment alternatives
to the primary care clinician. DCMs
may coordinate depression care in primary
care through telephone education and support
to the patient or facilitate referral to
specialty care in more complex cases. This
model achieves high levels of patient satisfaction
and efficient use of care resources.
One of the primary findings is that depressed
patients who were not receiving care
are identified, assisted in accessing care, and
trained and supported in self-management
skills.
Bauer's collaborative care model for bipolar
disorder also emphasizes patient selfmanagement
skill enhancement, making
evidence-based treatment decisions, and
using care management to enhance access
and continuity. Two initial multi-site studies
demonstrated that involving patients with
bipolar disorder in a Life Goals group psychoeducation
program, assisting their mental
health specialty providers with simplified
practice guidelines, and introducing a nurse
care coordinator significantly reduced symptomatology
and duration of manic episodes.
A more recent study using the same model
found that if care coordination included both
mental health and primary care providers,
patients' physical well-being also improved.
In these studies, improved access to care is
reflected in reduced unplanned care episodes.
Young's EQUIP studies use a collaborative
care model for schizophrenia to enhance
recovery-oriented care by identifying patients
in need, providing improved access to evidence-
based services, and reorganizing care
to support these services. The model incorporates
assertive care management, provider
education and decision support, and routine
standardized patient assessment with feedback
of information to treating psychiatrists
at the time of the clinical encounter.
Providers report that the intervention improves
information about their patients,
particularly in psychosocial domains, and
assists in more effectively monitoring treatment
needs.
Together, these three programs of research--each focused on a different mental health
problem--demonstrate that collaborative
care models can improve access and quality
of mental health care. Important questions
remain. Current work focuses on the implementation
of these models under routine
care conditions and identification of what
is required to promote long-term model
fidelity and sustainability.
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