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McCoy MR, Cannedy SL, Oishi K, Canelo IA, Hamilton AB, Olmos-Ochoa TT. Using Stay Interviews as a Quality Improvement Tool for Healthcare Workforce Retention. Quality management in health care. 2024 Oct 25; 0(00):1-7, DOI: 10.1097/QMH.0000000000000465.
Dimensions for VA is a web-based tool available to VA staff that enables detailed searches of published research and research projects. Background and Objectives: The novel coronavirus of 2019 (Covid-19) pandemic exacerbated already persistent health care workforce issues-eg, overwhelming workloads, chronic understaffing, and burnout-associated with turnover intent and actual turnover. While turnover may be inevitable, strategies that help organizations anticipate and mitigate its impact require knowledge about how employees are experiencing their work (not just performing) on an ongoing basis. Unlike performance appraisals, "stay interviewsing" is a proactive management approach to assess the organizational and personal factors that influence current employees' retention in their roles (ie, why they stay). We describe our process of developing and using a stay interview guide with current Women's Health Patient-Aligned Care Teams (WH-PACT) employees and comment on the feasibility of conducting these interviews, their acceptability by participating employees, and their potential application to inform retention strategies in learning health systems (LHS) like the Veterans Health Administration (VA).
