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Health Services Research & Development

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Systems Modeling, Design, and Delivery

As VA moves towards improving the care and delivery of health services for veterans, management research takes on a new meaning which addresses a wide range of issues that are important to healthcare managers and policy makers at the national, VISN, facility, and community level. This portfolio addresses the need for a systematic approach for studying organizational structures- design and delivery methods to improve the efficiency and quality of care for veterans. This can include studying gaps in the care process, developing innovations and best practices in existing care delivery systems (both human and systems design), performance and quality of care, human safety issues, resource utilization, cost-benefit, management and human resource factors affecting care and developing models to improve the overall efficiency of the healthcare organization and the care delivery process.

For general information about Systems Modeling, Design, and Delivery, please contact:

Stephen E. Marcus, PhD, MPH
Scientific Portfolio Manager
Health Services Research and Development (10X2H)
Email: stephen.marcus@va.gov

Stephen E. Marcus, PhD, MPH

Dr. Marcus is the Scientific Program Manager for HSR&D’s healthcare organization and implementation, and systems modeling, design, and delivery research portfolios. His professional career prior to joining VA included positions at the National Center for Health Services Research (now AHRQ); Office on Smoking and Health, Centers for Disease Control and Prevention; Division of Cancer Control and Population Sciences, National Cancer Institute; and most recently the National Institute of General Medical Sciences, National Institutes of Health.

Dr. Marcus holds a joint Masters in Public Health, Epidemiology, and Medical Care Administration from the University of Michigan at Ann Arbor, and a PhD in Epidemiology from the University of North Carolina at Chapel Hill. He has broad interests in psychosocial (social and behavioral sciences) and clinical epidemiology (health services research), as well as in the application of complex systems science, engineering, and computational approaches to population health and healthcare.  


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Any health information on this website is strictly for informational purposes and is not intended as medical advice. It should not be used to diagnose or treat any condition.