Readying the workforce: evaluation of VHA's comprehensive women's health primary care provider initiative.

Maisel NC, Haskell S, Hayes PM, Balasubramanian V, Torgal A, Ananth L, Saechao F, Iqbal S, Phibbs CS, Frayne SM. Readying the workforce: evaluation of VHA's comprehensive women's health primary care provider initiative. Medical care. 2015 Apr 1; 53(4 Suppl 1):S39-46.

Related HSR&D Project(s)

• CRE 12-019 – Lost to Care: Attrition of Women Veterans New to VHA

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Abstract:

BACKGROUND: Veterans Health Administration (VHA) primary care providers (PCPs) often see few women, making it challenging to maintain proficiency in women's health (WH). Therefore, VHA in 2010 established Designated WH Providers, who would maintain proficiency in comprehensive WH care and be preferentially assigned women patients. OBJECTIVE: To evaluate early implementation of this national policy. METHODS: At each VHA health care system (N = 140), the Women Veterans Program Manager completed a Fiscal Year 2012 workforce capacity assessment (response rate, 100%), representing the first time the national Designated WH Provider workforce had been identified. Assessment data were linked to administrative data. RESULTS: Of all VHA PCPs, 23% were Designated WH Providers; 100% of health care systems and 83% of community clinics had at least 1 Designated WH Provider. On average, women veterans comprised 19% (SD = 27%) of the patients Designated WH Providers saw in primary care, versus 5% (SD = 7%) for Other PCPs (P < 0.001). For women veterans using primary care (N = 313,033), new patients were less likely to see a Designated WH Provider than established women veteran patients (52% vs. 64%; P < 0.001). CONCLUSIONS: VHA has achieved its goal of a Designated WH Provider in every health care system, and is approaching its goal of a Designated WH Provider at every hospital/community clinic. Designated WH Providers see more women than do Other PCPs. However, as the volume of women patients remains low for many providers, attention to alternative approaches to maintaining proficiency may prove necessary, and barriers to assigning new women patients to Designated WH Providers merit attention.