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Health Services Research & Development

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Patient Aligned Care Teams (PACT) Demonstration Labs

How Much Burnout among Primary Care Teams Associated with Staffing and Workload?


by Christian Helfrich, PhD, MPH
Seminar date: 10/21/2015

Description: Burnout is high among primary care team members both in the VA and the community. Team-based care appears to be associated with lower burnout, but there are often issues with team staffing, even as workloads are high. We sought to understand the association between burnout and aspects of primary care team staffing, including staffing ratio and turnover on the team, and workload include panel size exceeding capacity and the complexity of the patient panel. We report findings from a 2014 survey, in which we could link burnout data to primary care teams’ staffing and workload data. Intended audience: Researchers, clinicians and managers interested in the patient-centered medical home or team-based care.

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