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Health Services Research & Development

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Patient Aligned Care Teams (PACT) Demonstration Labs

Patient-Reported Access to VA Healthcare and Veterans’ Use of Primary Care Services


by Matthew Augustine, MD, MSHS ; Edwin Wong, PhD
Seminar date: 7/20/2016

Description: Improving access to care is a key programmatic goal of PACT. In this presentation, we will present results describing characteristics of Veterans who use five categories of primary care services highlighted by the PACT model. We will also present findings examining whether patient-reported wait times for VA healthcare affect Veterans’ future use of VA and non-VA primary care services. Intended audience: VA primary care providers, researchers and administrators responsible for implementing practice redesign in primary care.



DOWNLOAD: Request PDF Handout | Audio only (mp3) | transcript


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