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Health Services Research & Development

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Patient Aligned Care Teams (PACT) Demonstration Labs

The Influence of Facilitation on Care Coordination in VA Primary Care: Evaluation of the CTAC Quality Improvement Project


by David Ganz, MD, PhD ; Polly Noel, Ph.D., MA ; Lauren Penney, PhD ; Neetu Chawla Tanya Olmos-Ochoa,
Seminar date: 4/15/2020

Description: The Coordination Toolkit and Coaching (CTAC) project is a quality improvement initiative that aimed to improve patients’ experience of care coordination within VA primary care and between VA primary care and other outpatient settings. Presenters will provide preliminary findings from both qualitative and quantitative analyses of the project. Intended Audience: This presentation will be of interest to primary care providers and staff, health services researchers who focus on implementation science, and improvement facilitators.



DOWNLOAD: PDF handout | Audio only (mp3) | transcript


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