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Health Services Research & Development

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Patient Aligned Care Teams (PACT) Demonstration Labs

Established Patients' Preferences in Continuity of Care & Engagement in Care Design


by Jane Forman, ScD, MHS ; Dmitry Khodyakov, PhD ; Susan Stockdale, PhD
Seminar date: 7/16/2014

Description: Part 1: Two of the central measures of success of a patient-centered medical home are increasing both timely access to primary care and continuity of care with the patient’s primary care provider (PCP). Although measures of access and continuity are built in part on assumptions about patient preferences, little is known about these preferences in the VA population. This cyberseminar presents the results of qualitative interviews of established primary care patients in a large VA academic medical center to identify the factors that affect where and how these patients choose to seek same-day care, and what influences whether they prioritize continuity with their usual PCP vs. short-term access to any PCP or other member of the PACT team. Part 2: Will present a conceptual model of patient engagement in care design, and describe an on-line expert panel approach to explore and compare perspectives on different approaches to engaging Veteran patients in the process of planning and designing outpatient care improvement at the VA. Target Audience: Primary care leadership, clinicians, researchers interested in evaluating PACT and anyone involved in designing and planning outpatient care.

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