Talk to the Veterans Crisis Line now
U.S. flag
An official website of the United States government

Health Services Research & Development

Go to the ORD website
Go to the QUERI website

Patient Aligned Care Teams (PACT) Demonstration Labs

Patient-Centered Care for Minority Veterans: PACT Implementation and Outpatient Healthcare Experiences


by Leslie Hausmann, PhD ; Susan Hernandez, PhDc
Seminar date: 2/18/2015

Description: Dr. Hausmann will review her research using the Survey of Healthcare Experience of Patients (SHEP) to identify racial and ethnic differences in outpatient experiences of Veterans. She will discuss the implications of her findings for VA quality improvement efforts to ensure the delivery of high quality and equitable healthcare to all Veterans. She will also describe on-going work to understand facility-level variation in patient healthcare experiences in the context of PACT implementation. Ms. Hernandez will review her research regarding whether PACT is reaching minority Veterans. Using the PACT Implementation Progress Index (PI2) she presents findings from analyses to determine whether PACT was implemented differently in facilities based in the percentage of minority Veterans comprising their patients. The target audience includes primary care leadership, clinicians, members of operations, and researchers interested in health equity, quality improvement, and patient experiences with VA care.

We're sorry - this video format is no longer supported. You may still download the resources below.



DOWNLOAD: Request PDF Handout | Audio only (mp3) | transcript


Questions about the HSR&D website? Email the Web Team.

Any health information on this website is strictly for informational purposes and is not intended as medical advice. It should not be used to diagnose or treat any condition.