Evidence Brief: The Effectiveness of Mandatory Computer-Based Trainings on Government Ethics, Workplace Harassment, or Privacy and Information Security-Related Topics

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Prepared By: Kim Peterson, MS; Ellen McCleery, MPH; Mark Helfand, MD, MPH, MS

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Background

The objective of this Evidence Brief is to synthesize the literature on the effectiveness of mandatory online employee compliance training. The ESP Coordinating Center investigators and representatives of the VHA Mandatory Training Subcommittee worked together to identify the population, comparator, outcome, timing, setting, and study design characteristics of interest. The VHA Mandatory Training Subcommittee approved the following key questions and eligibility criteria to guide this review:

Key Question #1: What is the effectiveness and comparative effectiveness of mandatory computer-based trainings on government ethics, workplace harassment, or privacy and information security-related topics?

• Key Question 1a: Does the effectiveness of these mandatory computer-based trainings vary by format (eg, just-in-time training, competency-based assessment, stepped training delivery) or repetition of training?
• Key Question 1b: Does the effectiveness of these mandatory computer-based trainings vary by the method of training delivery (eg, length, audiovisual components)?

Key Question #2: What are the harms (eg, turnover, morale, grievances, institutional and opportunity costs) of these mandatory computer-based trainings?