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Zickmund S, Burkitt KH, Rodriguez KL, Stone RA, Switzer GE, Shea JA, Gao S, Bayliss N, Meiksin R, McClenney LM, Powell CT, Newsome, III E, Allen R, Walsh MB, Weeks C, Fine MJ. Preliminary evaluation of differences in satisfaction with VA health care between African American and White patients: an internal VA report prepared for the Associate Deputy Under Secretary for Health for Quality and Safety. 2008 Oct 15.