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Engaging communication experts in a Delphi process to identify patient behaviors that could enhance communication in medical encounters.

Rao JK, Anderson LA, Sukumar B, Beauchesne DA, Stein T, Frankel RM. Engaging communication experts in a Delphi process to identify patient behaviors that could enhance communication in medical encounters. BMC health services research. 2010 Apr 19; 10:97.

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Abstract:

The process identified communication tasks and verbal communication behaviors for patients similar to those outlined for physicians in the Four Habits Model. This represents an important step in building a single model that can be applied to teaching patients and physicians the communication skills associated with improved satisfaction and positive outcomes of care.




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