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Job satisfaction of primary care team members and quality of care

Benzer JK, Mohr DC, Meterko MM, Stolzman KL, White RA. Job satisfaction of primary care team members and quality of care. Paper presented at: Academy of Management Annual Meeting; 2010 Aug 6; Montréal, Canada.

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In recent years, hospitals and financial payers have increased their efforts to improve the quality of patient care by encouraging provider adherence to evidence-based practices (EBP) and assessing patient biological markers. While the individual provider is certainly essential in the delivery of appropriate care, we suggest that a team perspective and the assessment of job satisfaction is important when examining variation in quality. Research has shown that overall job satisfaction has been associated with measures of organizational performance. In the present study, we modeled the relationship between aggregate primary care team members' subjective job satisfaction ratings and objective measures of process and intermediate outcomes quality. A modest correlation was observed between the two quality measures. Yet, multilevel analyses indicated that aggregate team satisfaction ratings were associated with higher values on both quality measures. Measuring and improving aggregate team member satisfaction may be a useful way to explain variation in performance outcomes.

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