Development of a hand-held computer platform for real-time behavioral assessment of physicians and nurses.

Tejani N, Dresselhaus TR, Weinger MB. Development of a hand-held computer platform for real-time behavioral assessment of physicians and nurses. Journal of Biomedical Informatics. 2010 Feb 1; 43(1):75-80.

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Abstract:

We developed a hand-held data collection tool to facilitate real-time collection of data on the factors that affect hospital staff performance. To assure high-yield of data from busy clinicians, the design objectives included low response burden, the ability to collect complex real-time data in dynamic work environments, and automated data integration. Iterative user-centered design of custom interfaces resulted in a dynamic intuitive platform where branching logic was applied to present a series of survey questions dependent on the participant's responses. Over a 12-month period, 304 inpatient physicians and nurses completed (with minimal initial training) a total of 11,381 survey responses. For randomly timed repeated survey prompts, complete (73%) or partial (12%) responses were obtained in a median time of 96s.