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Design Concepts to Support Management of Outpatient Consultations in the Veterans Health Administration
Militello LG, Diiulio J, Russ AL, Savoy A, Flanagan ME, Patel H, Weiner M. Design Concepts to Support Management of Outpatient Consultations in the Veterans Health Administration. Poster session presented at: Human Factors and Ergonomics Society Annual Symposium on Human Factors and Ergonomics in Health Care; 2016 Sep 19; Washington, DC.
This poster proposal describes a project to improve understanding of the challenges associated with managing consultations in the Veterans Health Administration (VHA). We conducted interviews and observations with primary care providers and specialists at two VHA facilities. Using qualitative analysis, we identified cognitive requirements, challenges associated with each, and design seeds. During the poster session, we will present design concepts exploring interventions to support management of consultations.