Design concepts to support management of outpatient consultations in the Veterans Health Administration

Militello LG, Russ AL, Savoy A, Flanagan ME, Patel H, Weiner M. Design concepts to support management of outpatient consultations in the Veterans Health Administration. [Abstract]. Human Factors and Ergonomics Society Annual Meeting Proceedings. 2016 Sep 19; 1(60):1475-1476.

Related HSR&D Project(s)

• CDA 11-214 – Improving Medication Safety through Human Factors and Informatics Research
• IIR 12-102 – Improving Consultation Management between Primary Care and Sub-Specialty Clinics

This poster describes a project to improve understanding of the challenges associated with managing consultations in the Veterans Health Administration (VHA). We conducted interviews and observations with primary care providers and specialists at two VHA facilities. Using qualitative analysis, we identified cognitive requirements, challenges associated with each, and design seeds. During the poster session, we will present design concepts exploring interventions to support management of consultations.