by
Karissa Fenwick, PhD, MSW, LCSW
;
Patricia Hayes, Ph.D.
Seminar date: 11/10/2021
Description: Patient harassment of staff and other patients is common in VA healthcare settings and adversely impacts the environment of care. This seminar will explain why addressing patient-perpetrated harassment is a critical priority, outline multilevel factors that influence harassment at VA, and present VA staff recommendations for reducing harassment.
DOWNLOAD: Request PDF Handout | Audio only (mp3) | transcript