Talk to the Veterans Crisis Line now
U.S. flag
An official website of the United States government

Health Services Research & Development

Go to the ORD website
Go to the QUERI website

HERC Health Economics Seminar

User-Generated Physician Ratings—Evidence from Yelp


by Yiwei Chen,
Seminar date: 3/20/2019

Description: User-generated physician ratings from online sources are increasingly popular, but since consumers typically lack the ability to evaluate clinical quality, it is unclear whether these ratings actually help patients. Using the universe of Yelp physician ratings matched with Medicare claims, I find that overall, Yelp ratings seem to benefit patients—they convey physicians’ interpersonal skills and are positively correlated with their clinical abilities, they steer patients to higher-rated physicians, and evidence does not suggest that physicians overprescribe harmful substances after they are rated online. Intended Audience: Health policy researchers and practitioners who are interested in online physician ratings and how econometrics methods can be used to study this topic.



DOWNLOAD: PDF handout | Audio only (mp3) | transcript


Questions about the HSR&D website? Email the Web Team.

Any health information on this website is strictly for informational purposes and is not intended as medical advice. It should not be used to diagnose or treat any condition.