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Health Services Research & Development

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HERC Health Economics Seminar

The Trade-off between Productivity and Quality of Care


by Taeko Minegishi, PhD(c), MS
Seminar date: 7/17/2019

Description: To meet increasing demand for care, the Veterans Health Administration (VHA) is considering increasing productivity standards for providers. Economic theory suggests a trade-off between productivity and quality of care. Preliminary analysis shows that the trade-off between productivity and quality of care is 6%, if the VHA increase the productivity standard by 6% for all primary care providers the average patient satisfaction rate will decrease by 1%. Intended Audience: Researchers who are interested in understanding the trade-off between provider workload and maintaining high quality of care, which are both outputs of healthcare providers (i.e. endogenous).



DOWNLOAD: PDF handout | Audio only (mp3) | transcript


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