Talk to the Veterans Crisis Line now
U.S. flag
An official website of the United States government

Health Services Research & Development

Go to the ORD website
Go to the QUERI website

Spotlight on Mental Health Centers of Excellence

Personalized Implementation of Video Telehealth (PIVOT)


by Terri Fletcher, PhD ; Jan Lindsay, PhD
Seminar date: 9/16/2019

Description: The delivery of mental health services directly to patients’ homes via VA Video Connect (VVC) increases access to care for patients facing barriers to attending in-person appointments. Our team developed an implementation strategy, Personalized Implementation for Video Telehealth (PIVOT), to flexibly respond to contextual factors impacting VVC adoption across a variety of mental health clinics. Evaluation of multiple variables including both quantitative metrics and patient and provider experiences is key to demonstrating the breadth and depth of VVC implementation. Intended audience includes providers, clinical leadership and policy makers.



DOWNLOAD: PDF handout | Audio only (mp3) | transcript


Questions about the HSR&D website? Email the Web Team.

Any health information on this website is strictly for informational purposes and is not intended as medical advice. It should not be used to diagnose or treat any condition.