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Health Services Research & Development

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Patient Aligned Care Teams (PACT) Demonstration Labs

Tracking the Effects of COVID-19 Using Data on Symptoms Reported by Veterans on Calls to VA Clinical Call Centers


by Paul Hebert, PhD
Seminar date: 2/17/2021

Description: When a Veteran calls a VA Clinical Call Center, the symptoms they report as the reason for the call are stored as text notes in the Corporate Data Warehouse. Investigators are using these data to monitor calls for COVID-related symptoms at the VA Medical Center level, and to monitor calls for non-COVID symptoms that might be a consequence of the economic or social fallout of the pandemic. Intended Audience: Clinicians and researchers interested in trends in the burden of symptoms before and during the pandemic.

View archived session video:



DOWNLOAD: PDF handout | Audio only (mp3) | transcript


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