Talk to the Veterans Crisis Line now
U.S. flag
An official website of the United States government

VA Health Systems Research

Go to the VA ORD website
Go to the QUERI website

Timely Topics of Interest

What We Are Learning About Relational Coordination Interventions in Healthcare


by Heba Naim Ali, MD, MS, PhDc ; Heather Gilmartin, PhD, NP, CIC ; Jody Hoffer Gittell, PhD
Seminar date: 11/15/2021

Description: VA researchers are increasingly using relational coordination – communicating and relating for the purpose of task integration – as a theory and method for understanding performance improvement and organizational change. In this seminar, Dr. Gittell will share the latest findings about outcomes of relational coordination – quality, efficiency, employee well-being, learning and innovation; and the latest findings about the interventions that strengthen it – hiring and training for teamwork, shared protocols and information systems, shared accountability and rewards, boundary spanner roles, and more. Intended Audience: Researchers and staff in the VA looking for concrete steps and interventions to optimize team performance or introduce organizational change.

View archived session video:



DOWNLOAD: PDF handout | Audio only (mp3) | transcript


Questions about the HSR website? Email the Web Team

Any health information on this website is strictly for informational purposes and is not intended as medical advice. It should not be used to diagnose or treat any condition.