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Increasing Veteran Adoption of My HealtheVet: Collaboration between the eHealth QUERI and Operational, Clinical, and Community-based Partners

Turvey CL, Shimada S, McInnes K, Woods SS, Simon SR, Nazi K. Increasing Veteran Adoption of My HealtheVet: Collaboration between the eHealth QUERI and Operational, Clinical, and Community-based Partners. Presented at: VA HSR&D / QUERI National Meeting; 2012 Jul 18; National Harbor, MD.


Workshop Objectives: 1) To present eHealth QUERI research conducted in collaboration with operational, clinical, and community-based partners that aims to increase Veteran adoption of and meaningful use of MyHealtheVet (MHV). 2) To discuss with workshop participants specific mixed methods research designs that identify organizational barriers and facilitators to implementation of MHV. 3) To discuss programmatic changes within MHV in response to this research and future directions in collaboration. 4) To elicit audience input through break-out groups that address how to have successful collaboration with operational partners in VA. Activities: This workshop will begin with a presentation of collaborative research projects that include a range of partners critical to the effective implementation of MHV. The first study entails eHealth QUERI collaboration with the Veterans and Consumers Health Informatics Office in conducting a survey of 139 facility and VISN-level MHV coordinators. The survey identified predictors of successful implementation of MHV as well as systemic barriers for coordinators. The second study involved a cross-QUERI collaboration with the HIV/HCV QUERI and with the Public Health Strategic Healthcare Group to develop a training that significantly increased patient health information seeking and patient activation. The final studies presented will focus on patient, VA provider, and non-VA provider characteristics that predict MHV adoption and how these have informed interventions which entail patient training, provider training and awareness, and the use of clinical reminders to overcome barriers to MHV use. An MHV program office collaborator will then discuss how this research is informing operational improvements to implementation of MHV. Audience members will then attend one of three break-out groups that will discuss optimal strategies to address challenges in collaboration with the following stakeholders: 1) Program offices within VA, 2) Operations and clinical staff at the VISN and facility level, or 3) Both VA and Non-VA providers and clinical staff. Target Audience: Researchers interested in learning about engaging programmatic, operations, and community partners to examine barriers to MHV implementation and individuals interested in current research in MHV. Assumed Audience Familiarity with Topic: The presentation will assume some basic knowledge of MHV and of VA operations.

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