Health Services Research & Development

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COIN: Center for Health Information and Communication (CHIC); Indianapolis, IN

Center for Health Information and Communication

Director: Michael Weiner, M.D., M.P.H.


About the COIN

The Center for Health Information and Communication’s mission is to improve Veterans’ health care through innovative research on health information, technology, and communication.

Research Focus Areas

The Center’s work focuses on the following two areas:

  1. Advance technologies to engage and connect Veterans, clinicians, and VA operations partners, to improve healthcare decision-making, policy, and outcomes.
  2. Optimize interpersonal communication among Veterans, clinicians, and other caregivers, to promote Veteran-centered care.

Additional clinically targeted areas include chronic pain, mental illness, cancer, and cerebrovascular disease.

Center Focus

The Center has at its core a three-pronged, ABC (Advance, Bring, Cultivate) focus:

  • Advance the science of health information and communication, to improve the coordination, quality, safety, and value of health care for Veterans.
  • Bring about improvements in clinical practice through the translation and implementation of health services research.
  • Cultivate a vibrant community of scientists in health services research and development, with the skills and passion to improve VA healthcare through a focus on health information, communication, and implementation.

Human-Computer Interaction & Simulation Laboratory

The HSR&D Human-Computer Interaction & Simulation Laboratory utilizes both field-based (e.g., ethnography) and laboratory-based methods to study technologies, workflows, user interfaces, usability, and human factors. The laboratory can be reconfigured to simulate various clinical care environments, and provides the following capabilities: record user screen actions through instrumented software designed to capture user interaction with the software interface; collect video data of users’ non-verbal reactions; acquire and analyze qualitative and quantitative data from human-computer interaction recordings; and rapidly develop and evaluate prototypes of new software designs.

Partner Offices

Each COIN works closely with operational partners throughout the VA healthcare system. CHIC has both active and evolving partnerships.

Active Partnerships

Developing Partnerships