Health Services Research & Development

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COIN: Center of Innovation for Veteran-Centered and Value-Driven Care; Seattle, WA and Denver, CO

Center of Innovation  for Veteran-Centered and Value-Driven Care

Directors: David H. Au, MD, MS, and P. Michael Ho, MD

Website: http://www.seattledenvercoin.research.va.gov/

About the COIN

This Center's mission is to conduct outstanding health services research that promotes Veteran-centered and value-driven care, generate and disseminate knowledge that contributes to the well-being of Veterans, partner with VA policy and operational leaders to implement research findings into clinical care, and train the next generation of health services researchers and leaders.

Research Focus Areas

The Center focuses on the following:  

  1. Promote Veteran-centered care and improve patient experiences in VA healthcare and community settings.
  2. Advance value-driven care by providing Veterans the highest quality care at lowest financial burden.

Advancing Veteran-Centered Care

The Center will promote Veteran-centered care and improve patient experiences in VA healthcare and community settings. To achieve this goal, we will 1) develop methods to incorporate patient-reported outcomes (PROs) in routine clinical care and test interventions to improve PROs; 2) improve patient adherence and self-management behaviors through interventions targeting patients, providers, and health systems; and 3) innovate the delivery of specialty, mental, and/or primary healthcare services to patients using patient-centered approaches that bridge socioeconomic and geographic disparities.

Advancing Value-Driven Care

We will advance value-driven care by providing Veterans the highest quality care at lowest financial burden. To achieve this goal, we will 1) develop new approaches to care that help VA efficiently utilize, integrate, and coordinate health services received within VA and in the community; 2) improve the quality and safety of care through appropriate implementation and de-implementation of healthcare services; and 3) identify methods to improve workforce development, deployment, and provider satisfaction and well-being within VA.

QUERI Programs

The Virtual Specialty Care QUERI is evaluating the effectiveness of more and less intensive (and expensive) implementation strategies for PTSD tele-mental health services, a mobile app supporting a treatment called “prolonged exposure” for PTSD, and improved information exchange between VA and community care. The Long-Term Care QUERI is using feedback interventions coupled with action planning through learning collaboratives and rapid tests of different designs within these strategies to overcome barriers to implementing the national Life-Sustaining Treatment Decisions Initiative which is designed to ensure that medical treatment is concordant with Veterans’ care preferences. The goal of the Triple Aim QUERI (TAQ) is to leverage healthcare data to identify actionable care gaps, and to implement innovative healthcare interventions to improve the Triple Aims of VA healthcare. The projects identify and address gaps in care, access to care, opioid safety, telehealth technology, rural Veterans, and developing best practices. The Safety/Quality QUERI is assessing how facilitation can be adapted for de-implementation of harmful, low-value therapies. The program will contribute to our understanding of factors that affect de-implementation and budget impacts of de-implementation efforts.

The Center also participates in the VA Advanced Fellowship Program in Health Services Research and Development that trains and mentors the next generation of VA HSR&D scientists and physician scientists. Both the Seattle and Denver locations offer MD and PhD fellowships.

Partner Offices

Each COIN works closely with operational partners throughout the VA healthcare system. The partners associated with this COIN include:

  • Office of Patient Centered Care and Cultural Transformation
  • Office of Veteran Access to Care
  • Office of Patient Care Services
  • Primary Care Services
  • Specialty Care Services
  • National Center for Health Promotion and Disease Prevention (NCP)
  • Care Management and Social Services
  • VA Office of Healthcare Transformation
  • VISNs 19 and 20
  • Office of Rural Health
  • Office of Connected Care
  • Office of Geriatrics and Extended Care
  • Office of Community Care
  • Office of Nursing Service