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Director's Letter by David Atkins, MD, MPH, Acting Chief Research and Development Officer
Unraveling the "Black Box" of Case Management By Thomas P. O'Toole, MD, National Center on Homelessness among Veterans, VACO Homeless Program Office
The Who, Where, When, How, and What of Case Management and Integrated Care By Kurt Kroenke, MD, HSR&D Center for Health Information and Communication, Indianapolis, Indiana
The Potential Role of Secure Messaging in Care Management By Thomas K. Houston, MD, MPH, and Timothy P. Hogan, PhD, both with HSR&D's Center for Healthcare Organization and Implementation Research and eHealth Partnered Evaluation Initiative, Bedford, Massachusetts
Enhancing Primary Care to Serve Veterans with Serious Mental Illness: SMI PACT By Alexander S. Young, MD, MSHS, and Amy N. Cohen, PhD, HSR&D Center for the Study of Healthcare Innovation, Implementation and Policy, and VA Desert Pacific Mental Illness Research, Education, and Clinical Center, both in Los Angeles, California
Potential Role of Peer Support in Care Management By Marcia Valenstein, MD, MS, VA Serious Mental Illness Treatment Resource and Evaluation Center and HSR&D Center for Clinical Management Research, Ann Arbor, Michigan
The ED-PACT Tool: Supporting Care Management By Kristina M. Cordasco, MD, MPH, MSHS, and David A. Ganz, MD, PhD, VA Care Coordination QUERI and the HSR&D Center for the Study of Healthcare Innovation, Implementation and Policy, Los Angeles, California