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Director's Letter by David Atkins, MD, MPH, Acting Chief Research and Development Officer
Unraveling the "Black Box" of Case Management
By Thomas P. O'Toole, MD, National Center on Homelessness among
Veterans, VACO Homeless Program Office
The Who, Where, When, How, and What of Case Management and Integrated Care
By Kurt Kroenke, MD, HSR&D Center for Health Information and
Communication, Indianapolis, Indiana
The Potential Role of Secure Messaging in Care Management
By Thomas K. Houston, MD, MPH, and Timothy P. Hogan, PhD, both with
HSR&D's Center for Healthcare Organization and Implementation
Research and eHealth Partnered Evaluation Initiative, Bedford,
Enhancing Primary Care to Serve Veterans with Serious Mental Illness: SMI PACT
By Alexander S. Young, MD, MSHS, and Amy N. Cohen, PhD, HSR&D Center
for the Study of Healthcare Innovation, Implementation and Policy, and
VA Desert Pacific Mental Illness Research, Education, and Clinical Center,
both in Los Angeles, California
Potential Role of Peer Support in Care Management
By Marcia Valenstein, MD, MS, VA Serious Mental Illness Treatment Resource
and Evaluation Center and HSR&D Center for Clinical Management
Research, Ann Arbor, Michigan
The ED-PACT Tool: Supporting Care Management
By Kristina M. Cordasco, MD, MPH, MSHS, and David A. Ganz, MD, PhD,
VA Care Coordination QUERI and the HSR&D Center for the Study
of Healthcare Innovation, Implementation and Policy, Los Angeles,
Veterans Crisis Line:
1-800-273-8255 (Press 1)
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Updated/Reviewed: November 16, 2016