New HSR&D Program Supports Relational Coordination in Healthcare
March 19, 2021
HSR&D welcomes the newly funded Relational Coordination in VA Program, part of HSR&D’s Center of Innovation for Veteran-Centered & Value-driven Care located in Seattle, WA and Denver, CO. Relational coordination theory proposes that relationships of shared goals, shared knowledge, and mutual respect help support frequent, timely, accurate, problem-solving communication, and vice versa, enabling stakeholders to effectively coordinate their work across boundaries (Bolton, Logan, and Gittell; 2021).
This program supports the use of the Relational Coordination Survey for VA researchers and operational staff, which can be administered by research or operations teams using the survey platform of their choice at no-cost. Available on the RC in VA Program website, the RC survey is an evidence-based 7-item survey that enables researchers and organizations to understand where relationships are strongest/weakest within and between teams in a work process, so that next steps to improve performance and increase relational coordination can be developed. Survey questions target several aspects of communications, such as frequency, timeliness, accuracy, and mutual respect.
If you are interested in learning more about the RC in VA Program, or to request an individual consultation, please contact Dr. Heather Gilmartin (Heather.Gilmartin@va.gov).